“Needs to get the basics right”
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| The Bungo |
I've visited 'the Bungo' on a number of occasions and it always suffers
from lack of communication within the staff. On a recent visit for a
coffee, I was asked no less than five times if I wanted lunch, even
though it was after 2pm.Last night wasn't quite so bad but when you've
just discussed the Tuesday Special Burger with the waiter you don't want
the manager then to come to your table to tell you all about the
...Tuesday Special Burger.... This week was an Irish themed burger and
pint of Guinness special for just under £10. Unfortunately the 'special'
removed the hand cut chips and salad which normally accompanies the
burgers and replaced them with two potato croquettes and a small green
garnish. I was just about to send the burger back for being cold when I
realised that the top of the burger was hot and the problem was that the
burger had been served on a cold plate. My partner was not drinking and
opted for the non special deal burger and her chips didn't stay hot
either as her plate was also cold. An initial explanation from the
manager that they didn't heat the plates because of the salad, was soon
replaced with one of not have a plate warmer, when I pointed out that
there was no salad with the 'special'. Get a hot plate and serve the
salad on the side and improve communication between the staff if you
want to please your customers experience.
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